HOW SHOULD I WASH MY ACTIVEWEAR?
- We always recommend washing your SHAPES By Salma activewear on a delicate cycle with cold water and hang dry to prevent potential fraying/pilling. To prevent snagging, we highly recommend washing your activewear separately from any other clothing that may contain zippers or other forms of sharp objects as this can cause the material to tear or snag.
WHEN WILL MY ORDER SHIP?
- he shipping time frame 1 business day from the day you placed your order. Please be advise orders placed on Friday will be shipped following Monday
WHAT IS THE RETURN POLICY?
- We hope you love your SHAPES By Salma Activewear! But if for any reason you are unhappy with your purchase, we are happy to offer returns or exchanges on clothing and accessories within 30 days from the date of your purchase. Please make sure to include the items with their original packaging, tags, removable bra pads.
HOW CAN I CHANGE OR CANCEL AN ITEM?
- Once the order is placed we are unable to make any changes to it. You may submit a request to cancel your order email@example.com however, if your order has already been fulfilled by our team, we are unable to cancel it.
MY PACKAGE WAS LOST IN THE MAIL.
- SHAPES By Salma cannot be held responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, the mail carrier is responsible for all mail pieces that undergo delivery services. If your package has not been delivered, please contact us and we will do our best to help you find your missing package.
RECEIVED A DAMAGED ITEM, WHAT DO I DO NOW?
- If you received an item(s) you think are damaged, please email firstname.lastname@example.org as soon as possible. Please provide multiple photos of the damage and your order number. Damaged items must be reported to us within 14 days from the date of delivery. SHAPES By Salma guarantees its clothing to be free from manufacturing defects for the first 30 days as long as you follow our care instructions.
DO YOU OFFER FREE RETURNS?
- YES, We are happy to provide returns and exchanges
CAN I EXCHANGE AN ITEM?
- Domestic purchase can be exchanged with in 30 days. Exchanges are for the same style. Original purchase must be unworn with tags still attached. Return Shipping must be paid by the customer however, shipping on the exchange to you will be paid by SHAPES By Salma.
- Sale items Exchanges are for the same style only. Original purchase item must be unworn with tags still attached. Return Shipping must be paid by the customer however, shipping on the exchange to you will be paid by SHAPES By Salma.
FINAL SALE ITEMS
- All final sales are non returnable or exchangeable